Because we cannot be sure how timber products such as skittles, balls, cheeses and sticks have been stored and used, we cannot guarantee to replace any such timber products if they have been used and are damaged. For instance, a customer sent back 4 pins and was convinced that the ends were chipping due to poor quality timber but after much investigation, it eventually turned out that it the chipping was due to a fault on his alley.

However, if a problem arises during the first few instances of play or otherwise during the first 2 months after sale, and the problem is clearly due to a fault in the timber or workmanship, we will send you replacements at no cost.

After 2 months or after the wooden item has been used 3 times, any problems thereafter will be considered to be wear and tear.

Some teams and pubs rub down their pins an oily rag before the season starts - a minimal coating of oil such as linseed oil gives an element of protection for most timbers. However, we have heard of people who leave the ends of their pins to soak in oil for an extended period before or after starting to use them. We do not recommend this practice as it softens the wood and makes it more prone to cracking. Accordingly we are unable to replace any damaged pins that have been soaked in oil.

Your statutory rights are not affected by the information on this page or anywhere on this website.