Cornilleau Table Delivery Info

Please find below an outline of what happens from the time we receive your order to the delivery itself.

Order Received by Masters Traditional Games

• CORNILLEAU UK will check the order to make sure it is complete, including details of which product has been ordered, full delivery address, email address and phone numbers.


• Before your order is sent to Right Road Logistics, CORNILLEAU UK will contact your customer to conduct a pre-delivery survey. We will verify the order details including checking names, addresses, contact details and the products ordered. We will also check opening hours for trade customers, parking and access restrictions and any other relevant questions specific to the products ordered and delivery address. If assembly is not viable as a result of this conversation, we will advise you and your customer that the order will be delivery only.


• Once this process has been completed, the order will be transmitted to Right Road Logistics.

• Right Road Logistics use a planning system called POD Father to manage their deliveries.


• Once a delivery date has been planned, you will be contacted, usually by text but occasionally by phone, to book this in.


• It is not always possible to advise if it will be a morning or afternoon delivery at that point as often the route has not been finalised. You are welcome to contact Right Road Logistics or Cornilleau UK the day prior to delivery for an ETA.

• Delivery is to room of choice but ground floor only unless a suitable lift is available.


• You will receive a courtesy call from the driver once the previous delivery has been completed, usually about 30 minutes prior to arrival.


• You will be asked to sign the driver's electronic POD to confirm delivery. Where assembly of the table has been ordered, this will be carried out in accordance with the manufacturer's assembly instructions. If it is raining when the crew arrive, you will need to provide suitable cover to enable the assembly to take place. If this cannot be achieved, then the crew will deliver only.


• If the crew arrives at your premises but there is no-one at home, all possible efforts will be made to contact you.

• Right Road Logistics offer real time tracking so the proof of delivery is available immediately after you have received the goods.

• Standard delivery and assembly costs are shown on the relevant price lists.


• The cost to collect a table after delivery is £60 + VAT.


• The cost to exchange a table is £85 + VAT.

• An order can be cancelled or delivery rescheduled FOC up until 12 noon the working day prior to delivery.


• If you are not at home when the crew arrive, we will take a decision on a case-by-case basis whether to leave the table safe at the property.


• If assembly does not take place due to bad weather, Right Road Logistics will agree to return on 1 future occasion FOC. However, if you request this and assembly can't take place for a second time due to the weather then their assembly cost will not be refunded. If you decline the re-visit, then the assembly cost is refundable.


• If you decline assembly or it can't take place at the time of delivery for any other reason (e.g. you don't know where you want the tables to be put, site not ready, could not park etc) then you can be refunded for the assembly cost. However, if you require a crew to return then a 'return to site' fee of £70 + VAT is payable.

• Lead time is 5 - 10 working days for the majority of postcodes.


• The following areas are not covered by our specialist courier, but please contact us for shipping quotes: BT, EIRE, GY, HS, IM, IV4, IV6-11, IV14-19, IV21-28, IV37, IV41+, JE, KA27-28, KW, PA20+, PH32+, PO30-41, TR21-25, ZE